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Twilio is a communications platform for SMS, voice, and more. Connect it to Adapt with your Account SID and Auth Token.

Set up credentials

1

Open the Twilio Console

Sign in to the Twilio Console.
2

Copy your Account SID and Auth Token

On the Console dashboard, find the Account Info panel. Copy the Account SID (it starts with AC) and the Auth Token (click Show to reveal it, then copy).
3

Find an active phone number (optional)

Go to Phone Numbers > Manage > Active Numbers and copy a number you own, in E.164 format (for example, +14155551234). Use this if you want to send SMS from a specific number.
The Auth Token is sensitive and grants full access to your account. Keep it private and rotate it from the Console if it is ever exposed.

Connect to Adapt

1

Open Integrations

In Adapt, go to Settings > Integrations.
2

Find Twilio

Search for Twilio and select it from the catalog.
3

Start the connection

Click Connect to open the connection form.
4

Add your credentials

Enter the values you gathered above, then click Add connection:
Secret NameValue
TWILIO_ACCOUNT_SIDYour Account SID
TWILIO_AUTH_TOKENYour Auth Token
TWILIO_PHONE_NUMBERYour Twilio phone number (optional)
You can rename the connection and choose whether it is shared with your organization or kept personal to you.
5

Test the connection

Ask Adapt to list your recent messages.

Security

  • Credentials are encrypted at rest with AES-256
  • The Auth Token acts as your account password; rotate it from the Console if exposed
  • Consider using a subaccount to limit the scope of access
  • Never share your Account SID or Auth Token or commit them to source control

Capabilities

Send SMS messages through Twilio, and review messaging logs and delivery status from Adapt.

Examples

Send an SMS:
Send a Twilio SMS to +14155550123 reminding them about tomorrow's appointment.
Review messaging logs:
Show my Twilio messages sent in the last 24 hours and their delivery status.
Investigate failures:
List Twilio messages that failed today and summarize the error codes.
Check a number:
Tell me which of my active Twilio numbers can send SMS.