Set up credentials
1
Open the Twilio Console
Sign in to the Twilio Console.
2
Copy your Account SID and Auth Token
On the Console dashboard, find the Account Info panel. Copy the
Account SID (it starts with
AC) and the Auth Token (click Show
to reveal it, then copy).3
Find an active phone number (optional)
Go to Phone Numbers > Manage > Active Numbers and copy a number you own,
in E.164 format (for example,
+14155551234). Use this if you want to send
SMS from a specific number.The Auth Token is sensitive and grants full access to your account. Keep it
private and rotate it from the Console if it is ever exposed.
Connect to Adapt
1
Open Integrations
In Adapt, go to Settings > Integrations.
2
Find Twilio
Search for Twilio and select it from the catalog.
3
Start the connection
Click Connect to open the connection form.
4
Add your credentials
Enter the values you gathered above, then click Add connection:
You can rename the connection and choose whether it is shared with your
organization or kept personal to you.
5
Test the connection
Ask Adapt to list your recent messages.
Security
- Credentials are encrypted at rest with AES-256
- The Auth Token acts as your account password; rotate it from the Console if exposed
- Consider using a subaccount to limit the scope of access
- Never share your Account SID or Auth Token or commit them to source control