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Connect Salesforce to let Adapt query your CRM records (accounts, contacts, opportunities) and analyze your sales pipeline.

Set up credentials

You create an OAuth app in Salesforce Setup, then copy its consumer key and consumer secret. As of the Spring ‘26 release, Salesforce recommends External Client Apps over Connected Apps, and creating new Connected Apps may require contacting Salesforce Support.
1

Open Setup

Log in to your Salesforce org. Click the gear icon and select Setup.
2

Open App Manager

In the Quick Find box, type App Manager and select App Manager.
3

Create a new app

Click New Connected App. If prompted, choose to create an External Client App instead, which is the option Salesforce now recommends. Enter a Connected App Name, API Name, and Contact Email.
4

Enable OAuth settings

Select Enable OAuth Settings. Enter a Callback URL (for example, https://login.salesforce.com/services/oauth2/callback) and add the OAuth scopes your integration needs, such as Manage user data via APIs (api) and Perform requests at any time (refresh_token, offline_access). Click Save.
5

Copy the consumer key and secret

After saving, open the app and go to Manage Consumer Details (you may be asked to verify your identity). Copy the Consumer Key and Consumer Secret. Allow a few minutes for the new app to activate before using it.
In Lightning Experience you can find the app again later under Setup > App Manager. Use the row dropdown and select View, then Manage Consumer Details to retrieve the key and secret.

Connect to Adapt

1

Open Integrations

In Adapt, go to Settings > Integrations.
2

Find Salesforce

Search for Salesforce and select it from the catalog.
3

Start the connection

Click Connect to open the connection form.
4

Add your credentials

Enter the values you gathered above, then click Add connection:
Secret NameValue
SALESFORCE_CLIENT_IDYour connected app’s consumer key
SALESFORCE_CLIENT_SECRETYour connected app’s consumer secret
You can rename the connection and choose whether it is shared with your organization or kept personal to you.
5

Test the connection

Ask Adapt to list your most recent opportunities.

Security

  • Credentials are encrypted at rest with AES-256
  • Grant only the OAuth scopes your use case needs, such as api and refresh_token
  • Use a dedicated integration user with least-privilege access where possible
  • Never share the consumer key or secret publicly or commit them to source control

Capabilities

Adapt can query CRM objects such as accounts, contacts, and opportunities, and analyze your pipeline. Use it to surface stalled deals, summarize account activity, and report on pipeline health.

Examples

Pipeline summary
Summarize my open Salesforce opportunities by stage and total amount.
Account lookup
Show me the contacts and recent activity for the Acme Corp account in Salesforce.
Deal review
Which Salesforce opportunities closing this quarter have had no activity in the last 14 days?
Forecast analysis
Compare won versus lost Salesforce opportunities over the last two quarters by amount.