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Connect Adapt to Zendesk to analyze support tickets, track team performance, and understand customer issues.

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Setup

1

Get your Zendesk API token

  1. Go to Admin Center > Apps and integrations > APIs > Zendesk API
  2. Enable Token Access if not already enabled
  3. Click Add API token
  4. Copy the token
2

Go to Settings

Navigate to Settings > Integrations in Adapt
3

Add the secrets

Add the following secrets:
Secret NameValue
ZENDESK_SUBDOMAINYour Zendesk subdomain (e.g., yourcompany)
ZENDESK_EMAILYour Zendesk email address
ZENDESK_API_TOKENYour API token
4

Test the connection

Ask Adapt about open tickets

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Capabilities

Adapt can query your Zendesk data. Analyze tickets, track support metrics, and understand customer issues.

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Examples

Analyze tickets: 
How many open tickets do we have?
Track metrics: 
What's our average ticket resolution time?
Find issues: 
Show me high-priority tickets from this week
Customer research: 
What issues are enterprise customers reporting?