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Connect Adapt to Zendesk to analyze support tickets, track team performance, and understand customer issues.

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Setup

1

Get your Zendesk API token

  1. Go to Admin Center > Apps and integrations > APIs > Zendesk API
  2. Enable Token Access if not already enabled
  3. Click Add API token
  4. Copy the token
2

Go to Settings

Navigate to Settings > Integrations in Adapt
3

Add the secrets

Add the following secrets:
4

Test the connection

Ask Adapt about open tickets

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Capabilities

Adapt can query your Zendesk data. Analyze tickets, track support metrics, and understand customer issues.

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Examples

Analyze tickets:
Track metrics:
Find issues:
Customer research: