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Connect Adapt to Intercom to analyze customer conversations, track support metrics, and understand customer sentiment.

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Setup

1

Get your Intercom access token

  1. Go to your Intercom Developer Hub
  2. Create a new app or use an existing one
  3. Go to Authentication and copy the Access token
2

Go to Settings

Navigate to Settings > Integrations in Adapt
3

Add the secret

Add the following secret:
Secret NameValue
INTERCOM_ACCESS_TOKENYour Intercom access token
4

Test the connection

Ask Adapt about recent conversations or support volume

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Capabilities

Adapt can query your Intercom data. Analyze conversations, track support metrics, and understand customer sentiment.

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Examples

Analyze conversations: 
How many support conversations did we have this week?
Track metrics: 
What's our average response time?
Understand customers: 
What are the most common issues customers are asking about?
Find feedback: 
What feedback are customers giving about the new feature?