Connect Gong to let Adapt analyze your recorded calls, deals, and conversation insights from your revenue intelligence data.
Set up credentials
You generate an API access key and secret from your Gong settings. Only a Gong technical administrator can create API credentials.
Open Company Settings
Log in to Gong as a technical admin and open Company Settings (called
Admin Center in newer versions).
Open the API page
In the Ecosystem section, select API, then open the API Keys tab.
Generate the key
Click Get API Key (or Create) to generate a new credential pair.
Copy the access key and secret
Copy the Access Key and the Access Key Secret and store them
securely. The secret is shown only once, so if you lose it you must generate
a new pair.
Gong uses these credentials for Basic authentication. The access key acts as
the username and the secret acts as the password.
Connect to Adapt
Open Integrations
In Adapt, go to Settings > Integrations.
Find Gong
Search for Gong and select it from the catalog.
Start the connection
Click Connect to open the connection form.
Add your credentials
Enter the values you gathered above, then click Add connection:| Secret Name | Value |
|---|
GONG_ACCESS_KEY | Your Gong API access key |
GONG_ACCESS_SECRET | Your Gong API access key secret |
Test the connection
Ask Adapt to summarize your most recent calls.
Security
- Credentials are encrypted at rest with AES-256
- The credentials are scoped to the permissions of the admin who generated them, so grant only the API scopes your use case needs
- Rotate the key pair periodically and regenerate it immediately if it is exposed
- Never share the access key or secret publicly or commit them to source control
Capabilities
Adapt can analyze your Gong calls, deals, and conversation insights. Use it to surface deal risks, summarize customer conversations, and spot trends across your sales calls.
Examples
Call summary
Summarize the key takeaways from my Gong calls this week.
Which deals in Gong show risk signals based on recent call activity?
What objections came up most often in my Gong calls last month?
Analyze talk-to-listen ratios across my team's Gong calls this quarter.
