Data Handling

This page explains how Adapt handles your data throughout its lifecycle.

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Data Processing

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How Queries Work

When you ask a question:

1. Query received: Your question is sent to Adapt over TLS
2. Planning: AI determines which data sources to query
3. Data retrieval: Adapt queries your connected integrations
4. Processing: Data is analyzed in isolated environments
5. Response: Answer is delivered back to you
6. Cleanup: Temporary processing data is deleted

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Processing Location

• Infrastructure: Google Cloud Platform (US)
• AI models: Processed via Anthropic, OpenAI, or Google
• Integrations: Data retrieved directly from your tools

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Data Minimization

We only access and process data necessary for your query:

• Queries are scoped to relevant data
• Results are filtered to what’s needed
• Excess data is not retained

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Data Storage

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What We Store

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What We Don’t Store

• Raw data from your integrations (queried on demand)
• AI model conversation history (after processing)
• Temporary sandbox files (deleted after session)

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Data Isolation

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Organization Isolation

Each organization is completely isolated:

• Separate database records: No cross-organization queries
• Unique encryption keys: Organization-specific secrets
• Access controls: Users can only access their organization

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User Isolation

Within an organization:

• Personal integrations: Only accessible by the user
• Private conversations: Not visible to other members
• Session data: Isolated per user session

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Data Retention

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Active Data

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Deleted Data

When you delete data:

1. Immediate: Removed from active database
2. 24 hours: Purged from caches
3. 30 days: Removed from backups

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Account Closure

When you close your account:

• All personal data deleted within 30 days
• Organization data retained if other members exist
• Billing records retained as required by law

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Third-Party Data Sharing

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AI Providers

Queries are processed using AI providers: All providers are contractually prohibited from using your data for training.

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Integration Providers

Data flows to/from your connected tools:

• We act as an intermediary
• Data is transmitted securely
• We don’t retain raw integration data

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No Data Selling

We do not sell or rent your data to third parties.

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Data Portability

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Export Your Data

You can export your data anytime:

1. Go to Settings > Privacy > Export Data
2. Select what to export
3. Download in standard formats (JSON, CSV)

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Exportable Data

• Account information
• Conversation history
• Integration configurations (not credentials)
• Usage data

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Compliance

Our data handling meets requirements for:

• GDPR: EU data protection regulation
• CCPA: California privacy law
• SOC 2: Security and availability controls (in progress)

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Questions

For data handling questions:

• Email: privacy@adapt.com
• Security: security@adapt.com