Documentation Index
Fetch the complete documentation index at: https://adapt.com/docs/llms.txt
Use this file to discover all available pages before exploring further.
Adapt helps customer success teams stay on top of customer relationships, track account health, and respond quickly to issues.
Key Use Cases
Account Health
Monitor customer health and identify risks.
Which customers are at risk of churning?
Show me customers with declining usage
What's our overall customer health score?
Support Analysis
Understand customer issues and feedback.
What are the most common support issues this week?
Show me conversations with negative sentiment
Which customers have contacted support the most?
Customer Research
Get context before customer meetings.
Prepare me for my call with [customer] tomorrow
Summarize my recent interactions with [account]
What's the history with this customer?
Example Questions
What customers haven't logged in for 30 days?
Show me accounts with expired credit cards
Which customers downgraded recently?
How many support tickets this week?
What bugs are customers reporting?
Find conversations about billing issues
What's the revenue from this customer?
Show me their product usage
What have we discussed in Slack about them?
Key Integrations
| Integration | Secret Name | What it enables |
|---|
| Stripe | STRIPE_API_KEY | Revenue, subscription status |
| HubSpot | HUBSPOT_ACCESS_TOKEN | Contact info, history |
| Intercom | INTERCOM_ACCESS_TOKEN | Support conversations |
| Zendesk | See docs | Ticket history |
| Snowflake | See docs | Product usage data |
Getting Started
Connect Stripe
Add STRIPE_API_KEY for revenue data
Add support tools
Connect Intercom or Zendesk for support data
Try health analysis
Ask about at-risk customers
Next Steps
Intercom Integration
Connect customer messaging
Stripe Integration
Connect revenue data
