Volume Discounts
Enterprise pricing includes discounts based on committed annual spend. The more you commit, the lower your per-credit cost. Contact sales for a custom quote based on your expected usage.Committed Spend
Lock in predictable costs with an annual commitment:- Predictable budgeting: Know your annual Adapt cost upfront
- Lower rates: Committed spend qualifies for volume discounts
- Overage at your rate: Usage above your commitment is billed at your discounted enterprise rate, not a higher overage rate
- Credit toward commitment: If you start on Standard and upgrade, your existing usage is credited toward your annual commitment
Enterprise Contracts
Enterprise organizations are placed on dedicated contracts with the following billing behavior:- Same credit system: Enterprise contracts use the same credit ledger and usage gating as self-serve plans
- Monthly credit grants: Credits are granted in monthly installments, not as a lump sum. Month 1 credits are granted when the contract is activated; subsequent months are granted automatically on each monthly anniversary.
- Billing page: Enterprise users see a dedicated billing card with contract details, credit balances by source, and current contract status
- Auto-recharge: Enterprise orgs can enable auto-recharge with an active sales contract to top up credits automatically
Enterprise Features
In addition to everything in the Standard plan, enterprise customers get:Security & Compliance
- Custom data retention: Configure how long data is stored to meet your compliance requirements
- Custom SLA: Guaranteed uptime and response time commitments
Support & Success
- Dedicated CSM: A customer success manager assigned to your account
- Priority support: Faster response times and escalation paths
- Custom training: Onboarding and training tailored to your team’s workflows
- Quarterly business reviews: Regular check-ins to optimize usage and ROI
Enterprise vs Standard
| Feature | Standard | Enterprise |
|---|---|---|
| All integrations | ✓ | ✓ |
| Unlimited users | ✓ | ✓ |
| Web & Slack access | ✓ | ✓ |
| Standard support | ✓ | ✓ |
| Credit notifications | ✓ | ✓ |
| Auto-recharge | ✓ | ✓ |
| Volume discounts | - | ✓ |
| Custom data retention | - | ✓ |
| Custom SLA | - | ✓ |
| Dedicated CSM | - | ✓ |
| Priority support | - | ✓ |
| Invoice/ACH billing | - | ✓ |
| Enterprise contract | - | ✓ |
Billing for Enterprise
- Standard self-serve
- Enterprise contract
- Card-based billing
- Monthly or annual self-serve checkout
- Annual self-serve plans are charged up front and include a 10% discount
- Auto-recharge is available on active plans
Auto-recharge requires an active self-serve plan or an active enterprise sales contract.
Credit Notifications
Enterprise organizations receive the same notifications as Standard:- 70% warning: Slack notification when 70% of your plan credits are consumed
- Low balance banner: In-app banner visible to your team when credits are running low
- Zero-credit pause: Scheduled tasks are paused automatically when your effective balance reaches zero
- Recharge notification: Alert when an auto-recharge top-up fires
- Resume notification: Confirmation when paused tasks resume after credits are added
Common Questions
Can we start with Standard and upgrade?
Can we start with Standard and upgrade?
Yes. Many customers start with Standard pricing and move to enterprise as usage grows. We credit your existing usage toward an annual commitment.
What if we exceed our commitment?
What if we exceed our commitment?
Usage above your commitment is billed at your discounted enterprise rate. No surprise pricing or rate increases.
Can we get a trial?
Can we get a trial?
Yes, we offer pilots for enterprise evaluations. Contact sales to discuss scope and timeline.
Can we switch from annual to monthly?
Can we switch from annual to monthly?
Annual-to-monthly interval changes are not currently supported. Contact your CSM or support@adapt.com to discuss options.
How does upgrading work within enterprise?
How does upgrading work within enterprise?
Tier upgrades within enterprise take effect immediately. Additional credits are granted right away, and any billing changes follow the payment terms in your enterprise contract.
Can we configure auto-recharge?
Can we configure auto-recharge?
Yes. Enterprise orgs with an active sales contract can configure auto-recharge to top up credits automatically when their balance drops below a threshold.
Do we get credit notifications?
Do we get credit notifications?
Yes. Enterprise orgs receive the same notifications as Standard:
- 70% warning: Slack notification when 70% of your plan credits are consumed
- Low balance banner: In-app banner visible to your team when credits are running low
- Zero-credit pause: Scheduled tasks are paused automatically when your effective balance reaches zero
- Recharge notification: Alert when an auto-recharge top-up fires
- Resume notification: Confirmation when paused tasks resume after credits are added
Contact Sales
Ready to discuss enterprise pricing?Email sales
Schedule a demo
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