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Common questions about Adapt billing, payments, and invoices.

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General Billing

Adapt uses usage-based billing. Your usage is tracked continuously, and you’re billed weekly (or when spend exceeds a threshold). You only pay for what you use.
Billing typically occurs weekly on your billing anniversary. If you reach a spending threshold before that, you may be billed earlier.
We accept all major credit cards (Visa, Mastercard, American Express). Enterprise customers can pay by invoice/ACH.
Invoice billing is available for enterprise customers with annual commitments. Contact sales@adapt.com to discuss.
Go to Settings > Billing > Invoices to view and download all past invoices.

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Understanding Charges

Your bill has two components:
  1. LLM usage: AI model tokens (questions and answers)
  2. Compute usage: Sandbox execution time (if applicable)
Most charges are from LLM usage. Compute is only charged when code execution is needed.
Common reasons:
  • More team members using Adapt
  • More complex queries requiring more tokens
  • Scheduled reports running more frequently
  • Heavy compute usage for analysis
Check Settings > Billing > Usage for a detailed breakdown.
Tokens are the unit AI models use to process text. Roughly:
  • 1 token ≈ 4 characters or 0.75 words
  • A typical question: 50-200 tokens
  • A typical response: 200-1,000 tokens
Compute is only charged when Adapt runs code in a sandbox:
  • Python/JavaScript execution
  • Data analysis scripts
  • File processing
Simple questions, web searches, and integration queries don’t use compute.

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Managing Costs

Tips to optimize usage:
  1. Ask specific questions (fewer follow-ups needed)
  2. Request “brief” summaries when detail isn’t needed
  3. Use scheduled reports instead of repeated queries
  4. Point Adapt to summary tables when available
Yes! Go to Settings > Billing > Spending Controls:
  • Set a monthly budget
  • Get alerts at 50%, 75%, 90%
  • Optionally pause usage at the limit
Yes, through our enterprise program. Annual commitments of $25K+ qualify for 10-20% discounts. Contact sales@adapt.com.

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Account & Payment

  1. Go to Settings > Billing > Payment Methods
  2. Click Add Payment Method
  3. Enter new card details
  4. Set as default if desired
  5. Remove old card if needed
If a payment fails:
  1. We’ll retry a few times over several days
  2. You’ll receive email notifications
  3. If not resolved, your account may be paused
  4. Update your payment method to restore access
We don’t typically offer refunds for usage-based charges, as they represent actual resources consumed. If you believe there’s an error, contact support@adapt.com and we’ll investigate.
  1. Go to Settings > Account > Close Account
  2. Export your data if needed
  3. Confirm closure
You’ll be billed for usage up to the cancellation date.

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Organizations & Teams

No! Adapt has no seat-based pricing. Add your whole team—you only pay for usage.
Each organization has its own billing. The organization owner or admin manages payment methods and can view usage for all members.
Yes. Go to Settings > Billing > Usage and filter by user to see individual usage breakdowns.

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Enterprise Billing

Enterprise customers typically pay:
  • Annual commitment upfront, or
  • Quarterly payments
  • Net 30 invoice terms
Contact sales@adapt.com for specific terms.
Usage above your annual commitment is billed at your discounted enterprise rate. No surprise pricing increases.

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Still Have Questions?

Contact Support

support@adapt.com

Contact Sales

For enterprise inquiries