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Common questions about Adapt billing, payments, and invoices.

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Credits

Adapt uses a credits system. Credits are consumed as you use Adapt to answer questions, analyze data, and run tasks. You can purchase a plan to receive monthly credits, or enable auto-recharge to top up on demand.
Yes. You receive free credits when you sign up — $10 for personal email signups or $25 for business email signups. Business domain organizations can earn up to $275 in additional credits by connecting integrations (up to $225) and inviting teammates ($10 each, up to $50).
When your effective spendable balance reaches zero:
Usage pauses when your effective spendable balance reaches zero. Scheduled tasks resume automatically after credits are added.
If you have auto-recharge enabled, credits are purchased automatically before you hit zero, preventing interruption.
Your balance can include a few different credit sources:
  • Plan credits: Credits included with your active monthly or annual plan
  • Rollover credits: Unused credits carried forward when your billing rules allow it
  • Recharge credits: Credits added through auto-recharge or manual top-ups
  • Bonus credits: Extra credits included with higher-tier plans beyond the base allocation
  • Admin credits: Credits manually added by Adapt for support, promotional, or account adjustment reasons
Yes. Go to Settings > Billing > Usage to see your remaining credits broken down by source: plan credits, rollover credits, recharge credits, bonus credits, and admin credits.
Adapt sends proactive alerts:
  • 70% warning: Slack notification when 70% of your plan credits are consumed
  • Low balance banner: In-app banner visible to your team when credits are running low
  • Zero-credit pause: Scheduled tasks are paused automatically when your effective balance reaches zero
  • Recharge notification: Alert when an auto-recharge top-up fires
  • Resume notification: Confirmation when paused tasks resume after credits are added

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General Billing

Adapt uses usage-based billing through a credits system. Your credit usage is tracked continuously, and you are billed per billing cycle (typically weekly, or when spend exceeds a threshold). You only pay for what you use.
Billing typically occurs at the end of each billing cycle. If you reach a spending threshold before that, you may be billed earlier. Billing cycles start from your signup date.
We accept all major credit cards (Visa, Mastercard, American Express). Enterprise customers can pay by invoice or ACH.
Invoice billing is available for enterprise customers with annual commitments. Contact sales@adapt.com to discuss.
Go to Settings > Billing > Invoices to view and download all past invoices.

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Understanding Charges

Your credit usage has two components:
  1. Response work: The effort required to understand your request and generate an answer
  2. Execution work: Sandbox execution time when Adapt runs code, automations, or file processing
Most usage comes from normal response generation. Execution work is only charged when code execution is needed for analysis, file processing, or automations.
Common reasons:
  • More team members using Adapt
  • More complex questions requiring more work and context
  • Scheduled reports running more frequently
  • More execution-heavy analysis or automation
Check Settings > Billing > Usage for a detailed breakdown by user and component.
Compute is only charged when Adapt runs code in a sandbox:
  • Python or JavaScript execution
  • Data analysis scripts
  • File processing
Simple questions, web searches, and reading data from integrations do not use compute.

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Upgrading and Downgrading

When you upgrade to a higher tier:
  • You are charged the price difference between your current plan and the new plan (a flat delta, not a prorated amount)
  • Additional credits are granted immediately based on the difference in plan credits
  • Your plan switches to the new tier right away
If you had a pending downgrade scheduled, upgrading cancels it.
Yes. Monthly-to-annual switches take effect immediately. For self-serve plans, the full annual price is charged up front and includes a 10% discount over the equivalent monthly cost.Annual plans grant credits in 12 equal monthly installments, not as a lump sum. Your first month’s credits are granted when the annual plan starts, and the remaining 11 installments are granted automatically on each monthly anniversary.Enterprise annual billing follows the payment terms in your contract.
No. Annual-to-monthly interval changes are not currently supported. Contact support@adapt.com if you need to discuss your billing interval.
Annual-to-monthly billing changes are not currently supported.
Annual plans grant credits in 12 equal monthly installments, not as a lump sum. Your first month’s credits are granted when the annual plan starts, and the remaining 11 installments are granted automatically on each monthly anniversary.
Both changes take effect immediately. For self-serve plans, you are charged the full annual price for the new tier, which includes a 10% annual discount.Annual plans grant credits in 12 equal monthly installments, not as a lump sum. Your first month’s credits are granted when the annual plan starts, and the remaining 11 installments are granted automatically on each monthly anniversary.Enterprise annual billing follows the payment terms in your contract.
If your card is declined during an upgrade, the entire operation is rolled back. Your plan stays unchanged, no partial charge is applied, and no credits are granted. You can retry with a different payment method.

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Auto-Recharge

Auto-recharge automatically purchases credits when your effective balance drops below a configured threshold, so your team can keep using Adapt without interruption. It uses your default payment method on file.
Auto-recharge requires an active self-serve plan or an active enterprise sales contract.
Go to Settings > Billing > Auto-Recharge to open the configuration modal. You can set:
  • The credit threshold that triggers a top-up
  • The top-up amount
  • A monthly spending cap
Go to Settings > Billing > Auto-Recharge and configure your threshold, top-up amount, and monthly cap. Auto-recharge is disabled by default and must be enabled manually.
Auto-recharge is only available when your organization has an active self-serve subscription or an active enterprise sales contract. If you do not have an active billing plan on file, the auto-recharge settings will not appear.
Yes. Auto-recharge spending is capped monthly. You can configure the cap in the auto-recharge settings.
Auto-recharge can be disabled automatically if:
  • Your card was declined during a recharge attempt
  • Your plan was canceled
Check Settings > Billing for the current status and re-enable once the issue is resolved.

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Managing Costs

Tips to optimize usage:
  1. Ask specific questions (fewer follow-ups needed)
  2. Request “brief” summaries when detail isn’t needed
  3. Use scheduled reports instead of repeated queries
  4. Point Adapt to summary tables when available
You can control costs by configuring auto-recharge with a monthly cap, or by monitoring your credit balance in Settings > Billing > Usage. Credit notifications alert you at 70% plan credit usage and when your balance is running low.
Yes, through our enterprise program. Contact sales@adapt.com for details on committed spend discounts.

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Account & Payment

  1. Go to Settings > Billing > Payment Methods
  2. Click Add Payment Method
  3. Enter new card details
  4. Set as default if desired
  5. Remove the old card if needed
If a payment fails:
  1. We retry a few times over several days
  2. You receive email notifications
  3. Auto-recharge is disabled with a “card declined” reason
  4. If not resolved, your account may be paused
  5. Update your payment method to restore access and re-enable auto-recharge
Contact support@adapt.com immediately. Billing errors are investigated and corrected. If an overcharge occurred, credits or a refund will be issued.
Usage-based charges represent actual resources consumed and are generally not refundable. If you believe there is a billing error, contact support@adapt.com and we will investigate and make it right.
  1. Go to Settings > Account > Close Account
  2. Export your data if needed
  3. Confirm closure
You will be billed for usage up to the cancellation date. Auto-recharge is disabled when your plan is canceled. If you had a pending downgrade scheduled, it is preserved if you cancel and later resume. However, if you upgrade before the downgrade takes effect, the downgrade is cleared.

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Organizations & Teams

No. Adapt has no seat-based pricing. Add your whole team and you only pay for actual usage.
Each organization has its own billing. The organization owner or admin manages payment methods and can view usage for all members.
Yes. Go to Settings > Billing > Usage and filter by user to see individual usage breakdowns.

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Enterprise Billing

Enterprise customers typically pay:
  • Annual commitment upfront, or
  • Quarterly payments
  • Net 30 invoice terms
Contact sales@adapt.com for specific terms.
Enterprise contracts use the same credit ledger as self-serve plans.Annual plans grant credits in 12 equal monthly installments, not as a lump sum. Your first month’s credits are granted when the annual plan starts, and the remaining 11 installments are granted automatically on each monthly anniversary.Your billing page shows contract details and credit balances.
Usage above your annual commitment is billed at your discounted enterprise rate. No surprise pricing increases.

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Still Have Questions?

Contact Support

support@adapt.com

Contact Sales

For enterprise inquiries