Communication
Help Scout
Customer support. Connect Adapt to Help Scout for conversations, mailboxes, and team performance via API.
Use cases
Adapt connects to Help Scout so you can ask questions about conversations and response times. Add your API credentials in Settings > Integrations and Adapt can query Help Scout on your behalf.
Query conversations and mailboxes
Track response and resolution times
Summarize team performance
Reference Help Scout data in conversations
Configuring Help Scout
- 1
In Help Scout, generate an API key under Settings > API
- 2
Go to Settings > Integrations in the Adapt web app
- 3
Create a secret group and add your Help Scout API key
- 4
Start a new chat and ask Adapt about your Help Scout data
