Communication

Help Scout

Customer support. Connect Adapt to Help Scout for conversations, mailboxes, and team performance via API.

Use cases

Adapt connects to Help Scout so you can ask questions about conversations and response times. Add your API credentials in Settings > Integrations and Adapt can query Help Scout on your behalf.

Query conversations and mailboxes

Track response and resolution times

Summarize team performance

Reference Help Scout data in conversations

Configuring Help Scout

In Help Scout, generate an API key under Settings > API

Go to Settings > Integrations in the Adapt web app

Create a secret group and add your Help Scout API key

Start a new chat and ask Adapt about your Help Scout data

Integrate Help Scout with Adapt

Connect Help Scout to Adapt and let AI handle your workflows automatically. From data sync to automated actions, Adapt understands your context and gets work done across your entire stack.