Communication
Front
Customer communication. Connect Adapt to Front for shared inboxes, conversations, and team performance via API.
Use cases
Adapt connects to Front so you can ask questions about conversations, inboxes, and response times. Add your API token in Settings > Integrations and Adapt can query Front on your behalf.
Query conversations and inboxes
Track response and resolution times
Summarize team performance
Reference Front data in conversations
Configuring Front
- 1
In Front, go to Settings > Developers and create an API token
- 2
Go to Settings > Integrations in the Adapt web app
- 3
Create a secret group and add your Front API token
- 4
Start a new chat and ask Adapt about your inbox
