Communication
Freshdesk
Support tickets. Connect Adapt to Freshdesk to analyze tickets, SLAs, and team performance via API.
Use cases
Adapt connects to Freshdesk so you can ask questions about tickets, SLAs, and agent performance. Add your API key in Settings > Integrations and Adapt can query Freshdesk on your behalf.
Analyze open tickets and SLAs
Track resolution times
Find high-priority tickets
Reference support metrics in conversations
Configuring Freshdesk
- 1
In Freshdesk, go to Profile settings and copy your API key
- 2
Go to Settings > Integrations in the Adapt web app
- 3
Create a secret group and add your Freshdesk domain and API key
- 4
Start a new chat and ask Adapt about open tickets
