How one company stopped searching 14 systems and started asking Adapt
An e-commerce survey platform connects every system to Adapt and changed team behavior in less than a month.
KnoCommerce
KnoCommerce builds post-purchase survey tools for e-commerce brands. A sibling company to Stamped.io, both run by CEO Jeremiah Prummer.
“There’s already a behavior switch: instead of the team asking me first, they ask Adapt which saves me a lot of Slack madness.”
Steven BellDirector of Revenue, KnoCommerce
Every question went to the same person
KnoCommerce does the work of a team three times its size. Steven Bell held the context for almost everything — how the codebase works, what’s in the backlog, why a decision was made six months ago, what a customer’s data looks like in Snowflake. The information wasn’t secret or inaccessible. It was just scattered across fourteen systems. Nobody had time to search all of them, so they asked the person who already knew.
- Engineering context lived across GitHub, Linear, and Notion
- Customer data was spread across Snowflake, Intercom, Klaviyo, Customer.io, and PostHog
- CRM data lived in Moonbase and Mantle, market intelligence in StoreLeads
- Steven’s day was a constant stream of Slack interruptions — every question was a context switch away from deep work
Fourteen systems wired into one brain.
CEO Jeremiah Prummer had already onboarded his other company, Stamped.io, with Adapt. He was so convinced by what he saw that he brought KnoCommerce in, too. The full team onboarded quickly and started connecting all of its systems. The speed of the behavior change surprised everyone. Within days, team members who would have reflexively DM’d Steven? They started pinging Adapt in shared channels instead.
- Questions about customer integration status pull from Intercom, Snowflake, and Klaviyo simultaneously
- Engineering decisions from last sprint are answered via Linear and GitHub
- Product scoping context is searched across Notion automatically
- Steven noticed the shift immediately — fewer Slack interruptions as the team built a new default behavior
Three weeks to daily engagement across the team.
KnoCommerce set up Adapt in March. By April - less than three weeks later - 70% of active users were using Adapt daily. As Jeremiah put it: "I love the idea of Adapt being the brain of our business."
- 70% of active users became daily users within three weeks of onboarding
- Shoulder taps to the technical team reduced as team behavior shifted to asking Adapt first
- 14 systems connected, giving full visibility across engineering, product, customer data, and operations
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