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An e-commerce survey platform connects every system to Adapt and changed team behavior in less than a month.
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KnoCommerce builds post-purchase survey tools for e-commerce brands. A sibling company to Stamped.io, both run by CEO Jeremiah Prummer.
“There’s already a behavior switch: instead of the team asking me first, they ask Adapt which saves me a lot of Slack madness.”
Steven BellDirector of Revenue, KnoCommerce
KnoCommerce does the work of a team three times its size. Steven Bell held the context for almost everything — how the codebase works, what’s in the backlog, why a decision was made six months ago, what a customer’s data looks like in Snowflake. The information wasn’t secret or inaccessible. It was just scattered across fourteen systems. Nobody had time to search all of them, so they asked the person who already knew.
CEO Jeremiah Prummer had already onboarded his other company, Stamped.io, with Adapt. He was so convinced by what he saw that he brought KnoCommerce in, too. The full team onboarded quickly and started connecting all of its systems. The speed of the behavior change surprised everyone. Within days, team members who would have reflexively DM’d Steven? They started pinging Adapt in shared channels instead.
KnoCommerce set up Adapt in March. By April - less than three weeks later - 70% of active users were using Adapt daily. As Jeremiah put it: "I love the idea of Adapt being the brain of our business."
Bring us a priority or workflow. We’ll show you how Adapt can put it to work across your company.