Customer experience
Zendesk
Support tickets. Connect Adapt to Zendesk to analyze support tickets, track team performance, and understand customer issues.
Use cases
Adapt connects to Zendesk so you can ask questions about tickets, resolution times, and customer issues. Add your API credentials in Settings > Integrations and Adapt can query Zendesk on your behalf.
Analyze open tickets and resolution times
Find high-priority tickets and customer patterns
Track support metrics and team performance
Research issues by customer segment
Configuring Zendesk
Go to Admin Center > Apps and integrations > APIs > Zendesk API, enable Token Access, and create an API token
Go to Settings > Integrations in the Adapt web app
Create a secret group and add ZENDESK_SUBDOMAIN, ZENDESK_EMAIL, and ZENDESK_API_TOKEN
Start a new chat and ask Adapt about open tickets
Integrate Zendesk with Adapt
Connect Zendesk to Adapt and let AI handle your workflows automatically. From data sync to automated actions, Adapt understands your context and gets work done across your entire stack.
