Communication

Zendesk

Support tickets. Connect Adapt to Zendesk to analyze support tickets, track team performance, and understand customer issues.

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Use cases

Adapt connects to Zendesk so you can ask questions about tickets, resolution times, and customer issues. Add your API credentials in Settings > Integrations and Adapt can query Zendesk on your behalf.

Analyze open tickets and resolution times
Find high-priority tickets and customer patterns
Track support metrics and team performance
Research issues by customer segment

Configuring Zendesk

1
Go to Admin Center > Apps and integrations > APIs > Zendesk API, enable Token Access, and create an API token
2
Go to Settings > Integrations in the Adapt web app
3
Create a secret group and add ZENDESK_SUBDOMAIN, ZENDESK_EMAIL, and ZENDESK_API_TOKEN
4
Start a new chat and ask Adapt about open tickets