Communication
Intercom
Customer messaging. Connect Adapt to Intercom to analyze customer conversations, track support metrics, and understand customer sentiment.
Use cases
Adapt connects to Intercom so you can ask questions about customer conversations, support volume, and sentiment. Add your access token in Settings > Integrations and Adapt can query Intercom on your behalf.
Analyze support conversations and volume
Track response time and support metrics
Understand common customer issues and feedback
Surface conversation insights in chats
Configuring Intercom
- 1
Go to your Intercom Developer Hub and create or use an app to get an Access token
- 2
Go to Settings > Integrations in the Adapt web app
- 3
Create a secret group and add INTERCOM_ACCESS_TOKEN with your Intercom access token
- 4
Start a new chat and ask Adapt about recent conversations or support volume
