> ## Documentation Index
> Fetch the complete documentation index at: https://adapt.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Zendesk

> Connect Zendesk to analyze support tickets and help desk data

Connect Adapt to Zendesk to analyze support tickets, track team performance, and understand customer issues.

## Setup

<Steps>
  <Step title="Get your Zendesk API token">
    1. Go to **Admin Center > Apps and integrations > APIs > Zendesk API**
    2. Enable Token Access if not already enabled
    3. Click **Add API token**
    4. Copy the token
  </Step>

  <Step title="Go to Settings">
    Navigate to **Settings > Integrations** in Adapt
  </Step>

  <Step title="Add the secrets">
    Add the following secrets:

    | Secret Name         | Value                                        |
    | ------------------- | -------------------------------------------- |
    | `ZENDESK_SUBDOMAIN` | Your Zendesk subdomain (e.g., `yourcompany`) |
    | `ZENDESK_EMAIL`     | Your Zendesk email address                   |
    | `ZENDESK_API_TOKEN` | Your API token                               |
  </Step>

  <Step title="Test the connection">
    Ask Adapt about open tickets
  </Step>
</Steps>

## Capabilities

Adapt can query your Zendesk data. Analyze tickets, track support metrics, and
understand customer issues.

### Examples

Analyze tickets:

```
How many open tickets do we have?
```

Track metrics:

```
What's our average ticket resolution time?
```

Find issues:

```
Show me high-priority tickets from this week
```

Customer research:

```
What issues are enterprise customers reporting?
```