> ## Documentation Index
> Fetch the complete documentation index at: https://adapt.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Intercom

> Connect Intercom to analyze customer conversations and support

Connect Adapt to Intercom to analyze customer conversations, track support metrics, and understand customer sentiment.

## Setup

<Steps>
  <Step title="Get your Intercom access token">
    1. Go to your [Intercom Developer Hub](https://developers.intercom.com/)
    2. Create a new app or use an existing one
    3. Go to **Authentication** and copy the **Access token**
  </Step>

  <Step title="Go to Settings">
    Navigate to **Settings > Integrations** in Adapt
  </Step>

  <Step title="Add the secret">
    Add the following secret:

    | Secret Name             | Value                      |
    | ----------------------- | -------------------------- |
    | `INTERCOM_ACCESS_TOKEN` | Your Intercom access token |
  </Step>

  <Step title="Test the connection">
    Ask Adapt about recent conversations or support volume
  </Step>
</Steps>

## Capabilities

Adapt can query your Intercom data. Analyze conversations, track support
metrics, and understand customer sentiment.

### Examples

Analyze conversations:

```
How many support conversations did we have this week?
```

Track metrics:

```
What's our average response time?
```

Understand customers:

```
What are the most common issues customers are asking about?
```

Find feedback:

```
What feedback are customers giving about the new feature?
```