> ## Documentation Index
> Fetch the complete documentation index at: https://adapt.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Gong

> Connect Gong to Adapt to analyze calls, deals, and conversation insights

Connect Gong to let Adapt analyze your recorded calls, deals, and conversation insights from your revenue intelligence data.

## Set up credentials

You generate an API access key and secret from your Gong settings. Only a Gong technical administrator can create API credentials.

<Steps>
  <Step title="Open Company Settings">
    Log in to Gong as a technical admin and open **Company Settings** (called
    **Admin Center** in newer versions).
  </Step>

  <Step title="Open the API page">
    In the **Ecosystem** section, select **API**, then open the **API Keys** tab.
  </Step>

  <Step title="Generate the key">
    Click **Get API Key** (or **Create**) to generate a new credential pair.
  </Step>

  <Step title="Copy the access key and secret">
    Copy the **Access Key** and the **Access Key Secret** and store them
    securely. The secret is shown only once, so if you lose it you must generate
    a new pair.
  </Step>
</Steps>

<Note>
  Gong uses these credentials for Basic authentication. The access key acts as
  the username and the secret acts as the password.
</Note>

## Connect to Adapt

<Steps>
  <Step title="Open Integrations">
    In Adapt, go to **Settings > Integrations**.
  </Step>

  <Step title="Find Gong">
    Search for **Gong** and select it from the catalog.
  </Step>

  <Step title="Start the connection">
    Click **Connect** to open the connection form.
  </Step>

  <Step title="Add your credentials">
    Enter the values you gathered above, then click **Add connection**:

    | Secret Name          | Value                           |
    | -------------------- | ------------------------------- |
    | `GONG_ACCESS_KEY`    | Your Gong API access key        |
    | `GONG_ACCESS_SECRET` | Your Gong API access key secret |

    You can rename the connection and choose whether it is shared with your
    organization or kept personal to you.
  </Step>

  <Step title="Test the connection">
    Ask Adapt to summarize your most recent calls.
  </Step>
</Steps>

### Security

* Credentials are encrypted at rest with AES-256
* The credentials are scoped to the permissions of the admin who generated them, so grant only the API scopes your use case needs
* Rotate the key pair periodically and regenerate it immediately if it is exposed
* Never share the access key or secret publicly or commit them to source control

## Capabilities

Adapt can analyze your Gong calls, deals, and conversation insights. Use it to surface deal risks, summarize customer conversations, and spot trends across your sales calls.

### Examples

Call summary

```
Summarize the key takeaways from my Gong calls this week.
```

Deal insight

```
Which deals in Gong show risk signals based on recent call activity?
```

Conversation trends

```
What objections came up most often in my Gong calls last month?
```

Rep coaching

```
Analyze talk-to-listen ratios across my team's Gong calls this quarter.
```